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Turning Intrusion into Trust

Transparency fosters trust thus balancing the needs of the company and its employees.
  • Dec 28, 2020
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“If they trusted us, respected us, you could really enjoy the job. But they didn’t. So, we waste time finding ways to evade” – A WFH Employee

Frustrated with glass ceiling, my wife gave up her high flying job and decided to become a professional translator. While she had no boss to report to, she would get ready just as she would to go to work complete with her hand bag. She will work till lunch and have her usual break before returning back to her desk until she shuts her shop at the end of the working day. During the last 16 years there hasn’t been an exception. WFH is the new normal now for many employees and such discipline is rare. Employers have thus resorted to digitally towering over employee shoulders to ensure that works get done causing stress and distress among employees. Productivity gets a toss.

Companies say they’re focused on transparency and productivity, but privacy groups decry draconian “Big Brother” moves. Yet employees are unused to the discipline and precarity of working from home.

Technology raises thorny privacy questions about where employers draw the line between maintaining productivity from a homebound work force and creepy surveillance.

The challenges are numerous. 

  • Hard to separate work from personal life while WFH
  • Work monitoring software, cameras etc. creates additional stress on employees who feels to be “seen” to be working
  • The work place at home is not often completely private thus can be embarrassing
  • Team communication feels fragmented, creating doubts about not getting the full picture - feeling left out
  • Besides confidentiality issues, and legal considerations, employers need to make extra efforts to monitor and analyse

 

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