Technical and Operational

Jusvista User Guide

Jusvista Technical Setup

Introduction
Jusvista is a cloud-based communication and task management platform to deliver Customer services using Visible Team Action (VISTA™) methodology.
What is Embedded Code?
Embedded code is a line of code used to insert content from another source to your webpage. Jusvista provides under Settings a set of such embedded codes in the section “Your Codes”. The embedded codes enables your Customers to:
How to use the Embedded Codes
Click the Green button next to the code to copy the appropriate embedded code. Place it in your html page under body tag. Make minor adjustments on your website to accommodate this new feature.
How to Customize Display
Under Iframe setting, options are available to customize the display of iframes on your website.
How to receive notification and use microphone
Operators are notified on the browser on task related activities. Within the Jusvista site, the notifications appear on the right hand corner of the Dashboard.

Operational Setup

VISTA Methodology
Jusvista is a podcast-based communication and task management platform to deliver customer support using our Visible Team Action (VISTA™) methodology.
User Management
A Business may have one or many BUs to serve tasks relating to Reviews, Complaints, Requests and Juscast (RCR/J). In case Jusvista is deployed for several BUs, the BU managed by the business/main admin is referred to as the main BU.
Operator Actions
Actions are pre-defined by Jusvista
Assigning, Executing and Reporting a Task
The Primary Contact (or the BU Admin) assigns a task to an Executor.
Removal of BU, Roles and Users
Admins may remove BUs (by Master Admin only), roles and users respectively subject to BUs do not have any users, Roles are not assigned to any user and Users are not assigned to any task.

Examples and Flowcharts

A. Workflow of Jusvista and VISTA™ Methodology
B. Making Review, Complaint and Request to Business
C. Key Members – Key User Roles
D. Integrating Third-party Produced Juscast into Business Website