Customer Services, Operations Management, Performance Appraisals, Communication

Features and Functionalities

  • Creation of independent but collaborating business units
  • Designated Public-facing Business Units for external customers and BUs accessible internally only
  • Single manager multi-BU supervision and Single BU multi-manager supervision
  • System and user defined operator roles
  • User defined templates of tasks and related subtasks
  • Operator Busy Indices (based on priority, complexity, duration and engagement levels of tasks assigned to individual operators)
  • Operator assignment to set of tasks by priority, complexity, duration and engagement level
  • Display of task completion status of individual operators within the team
  • Formation of inter Business Unit team as necessary to accomplish a task
  • Immutable event log of all action, accessible to team members and managers
  • Chat service between customer and operator-in-charge
  • External resource participation with restricted access to the event log and customer interaction
  • Whitelisted group for dedicated access to make request for services
  • Display of task by completion status, no. of days left of estimated time
  • Daily job activity count
  • Transfer of job for follow-up action to another business unit
  • Pre-publication actions by team members on third-party produced podcast shared from Justori
  • Automatic publication of business communication on public, premium or private channel
  • Automatic publication of latest business communication on featured webpage of the business
  • Automatic publication of approved oral customer reviews
  • Customizable display of web contents for business communication
  • Time-bound deferral of negative customer reviews
  • Soft and hard closure of jobs
  • Export and save externally
  • Two-step mandatory performance appraisals of team members at job closure
  • Email and web notifications
  • Customer case history
  • Dashboard and rich data set for analysis

  • Voice request up to 2 minutes
  • Attaching of Text, Documents, Images
  • Multi-access options including using the Justori app
  • Single point of contact
  • Chat service with the point of contact
  • On-app job status
  • Customer feedback and rating
  • One-stop for exchanges with all Jusvista subscribing businesses

  • Direct production of podcast on mobile device
  • Duration independence
  • Editing of Podcast
  • Attaching of Text, Documents, Images
  • Justell fully integrated
  • Direct sharing of podcast with subscribing businesses
  • Export, Import
  • Multiple Listening Alerts by Categories
  • Multi-Episode Podcast
  • Public and Restricted Access
  • Social Media Properties
  • Third Party Collaboration
  • Third Party Podcast Integration
  • Third Party Podcast Processing
  • Social Media Distribution
  • Unique URL for each podcast

  • Single sign-on, multi-business access
  • Job costing, time and cost-sheets, reconciliation of budget vs actual
  • Circles and advanced CRM features
  • Justell integration to enterprise app
  • White labelled Justell app
  • Jusvista installed on private server
  • Selected services only

Features Status
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Application Management
Call Center Management
Chat/Messaging
Client Portal
Communication Management
Configurable Workflow
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Email Management
Email Templates
Event Triggered Actions
Feedback Management
Help Desk Management
Interaction Tracking
Inventory Management
Knowledge Base Management
Real Time Analytics
Real Time Data
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
SSL Security
Support Ticket Management
Tagging
Website Integration
Widgets
Workflow Management

Features Status
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Commenting/Notes
Create Subtasks
Email Management
Email-to-Task Conversion
Real Time Notifications
Search/Filter
Status Tracking
Task Editing/Updating
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging

Features Status
Attaching of Text, Documents, Images
Customisation of Website Display
Social Media Distribution
Website Integration
Time-bound Deferral of Negative Review
Android Library for Podcast
Direct Production on Mobile Device
Duration independence
Editing of Podcast
Export, Import
Multiple Listening Alerts by Categories
Multi-Episode Podcast
Public and Restricted Access
Social Media Properties
Third Party Collaboration
Third Party Podcast Integration
Third Party Podcast Processing
Unique URL for each podcast
© Add Value Technology Ltd - Justori ®, 2024 All rights reserved - Patent Pending