Documents and Screenshots

Blogs

Boutique Hotels - Giving More for Less

Great communication is great customer experience. An exceptionally treated customer is the best ambassador.
  • Mar 16, 2021
  • 0
20 years ago I would be in Gaborone, Botswana once a month. Sometimes twice. While I stayed in all the major hotels in the town - I finally found Innisfree Hotels a boutique place, as my most preferred place to stay. It wasn’t the Gaborone Sun or the Grand Palm but it was smart, comfortable with a quiet bar. Clean rooms some with a kitchenette, good shower, fresh bedsheets and pillowcases. The staff were friendly, helpful and discrete. It was a home away from home. I also stayed at some of the fanciest hotels in the world with grand lobbies, meeting and conference facilities, dining choices and staffed to the hilt to make life comfortable. It is same in the many Mauritian luxury resorts that we spent several enjoyable vacations. With picturesque golf courses, great sports and health facilities, stupendous entertainments and world class #hospitality they rank among the best. The common thread however among these hotels is the great customer experience. Keeping the din and bustle and the huge price tags that come with the big #hotels and #resorts to their advantage, #boutiquehotels have many challenges to carve out its niche and hold on to their customers.
 
Some of the key challenges are:
  • Mostly stand-alone, need to market by themselves
  • Lacks benefit of shared services of larger groups. Having to focus on many more functions, management is overworked
  • Not attractive to top hotel management graduates
  • Problems of leaves and holidays: All hands on deck for staff with limited number of employees.
  • As widely expected by clients, lacks latitude to provide personalized services to clients
Comments (0)
Latest Blog
letest_post1
Simple Way to Make a Greater Sway

Mar 19, 2024

 letest_post1
The Service Delivery Conundrum

Jul 07, 2023

 letest_post1
Small is Beautiful but May Turn Ugly

Jun 01, 2023

 letest_post1
Belling the Performance Appraisal Cat

May 15, 2023

 letest_post1
Greening the Local News Desert

Mar 09, 2021

 letest_post1
Plugging Holes in Corporate Lending

Mar 01, 2021

 letest_post1
Citizen Centric Services

Feb 22, 2021

 letest_post1
No More Havoc for HVAC Businesses

Feb 15, 2021

 letest_post1
Succeeding with Limited Resources

Feb 08, 2021

 letest_post1
Balancing Life for Doctors

Feb 01, 2021

 letest_post1
Joining the Dots for NGOs in India

Jan 25, 2021

 letest_post1
Bridging the Rep-Doctor Gap

Jan 15, 2021

 letest_post1
Turning Intrusion into Trust

Dec 28, 2020

 letest_post1
Making Contact Centres Loved

Nov 23, 2020

 letest_post1
Challenges of Recruiting Clinical Trial Patients

Nov 16, 2020

 letest_post1
Improving Communication in Palliative Care

Nov 02, 2020

 letest_post1
Voice Paints Pictures that Eyes Cannot See

Nov 09, 2020
Tag Cloud
Palliative_care Health_care_Professionals HCP Patients Doctors podcast task_management SaaS Justori Jusvista Recruitment clinical_trial_patients communication health medical Contact_centre Call_Centre Asynchronous_Communication Podcast Work_from_Home WFH Task_Management Employee_Monitoring Medical_representatives Drugs_Companies Pharma Sales_rep Sales_pitch Marketing non_profit_organizations ngo_india civil_society donor_funding not_for_profit patient_care healthcare doctors private_health SME Small_Business Entrepreneurship Start_up HVAC plumbing security electrical hardware_maintenance maintenance_management Citizen_centric citizen_participation local_government policy_making Banking lending loan_management Credit_risk journalism local_news society culture reporting boutique_hotel hospitality resorts hotels budget_hotel travel Performance Appraisal Performance_Appraisal Productivity Employee Employee_Satisfaction Performance_Management ISDM Service_Delivery_Manager IT_Service SDM Time_Management Accounting_Professional Freelancing Portfolio_management Small_Business_Owner NGO CSO Civil_Society_Organisation NGO_Funding
© Add Value Technology Ltd - Justori ®, 2025 All rights reserved - Patent Pending