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Sometime last year the alarm at our home in Mauritius started going off. Being abroad it took us some time to sort it out with the security company who eventually sorted it out by changing a few things. A few months later, the alarm started triggering again starting the whole rigmarole. Through our caretaker the visiting operative advised us to replace a few more things. So, we wondered - what were changed earlier, what has to be changed next and why? If the alarm was not really working properly, our property would be left unattended. But how do we know that we were not taken for a ride by overzealous operatives. No answer was forthcoming. Meanwhile, the accounts department started invoicing. Reminders followed. Yet our repeated requests for explanations remained unanswered and we remain in dark about the security of our house. Breakdown of communication between client, back-office and field operative leading to a sub-optimal situation for all parties concerned is hardly unusual in HVAC, alarm systems and other maintenance related work. Could this be averted without having to call a cannon to kill a mosquito? After all mosquitoes can be a great source of annoyance if not taken care of.

The challanges HVAC or any company that provides on-premise maintenance services to clients has similar challenges:

• Manual scheduling and dispatching of work order
• Instituting, scheduling and executing preventive care
• Managing efficiently and effectively the warranty process from start to finish
• Overcoming operational blind-spots that leads to field and back-office communication gap
• Reporting from spot on status by often uninitiated, and/or ill-conditioned operatives

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Mike Phillips 20 Aug, 2024

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BattlepassHIP 20 Aug, 2024